1 Abandoned Capital Credits2 4
Dear valued customer,

Filer Mutual Telephone Company has been a partner of Syringa Wireless which has been operating in southern Idaho for almost 10 years and has proudly served thousands of customers during that time. It is with much regret that we must inform you that beginning December 31, 2015, Syringa WIreless will no longer be providing wireless communication services and will cease doing business. As your neighbors, Filer Mutual and Syringa Wireless have fought hard to maintain low prices and high quality service for our Idaho communities. We are disappointed that we cannot continue to serve your cell phone needs.

Over the last three years Syringa Wireless has made extensive financial investments into their network and to the communities they serve with the intent to offer services comparable to their competitors. The wireless industry is fiercely competitive with rapidly changing technologies and cost structures. As a small locally owned and operated provider, they have arrived at a point where it is simply not feasible to continue to operate the cellular phone service.

Your account will remain active and service will be provided through the end of the year. You will need to close your account and pursue other options for your Syringa Wireless services on, or before, December 31st, 2015. There is information included with this letter to assist making your transition to a new wireless carrier as seamless as possible.

Since you receive Syringa Wireless services through Filer Mutual Telephone Company, you will need to contact Filer Mutual Telephone for terminating your service.

You may begin to transition your services to another carrier at any time.

Options for closing your account if you are a 'no contract' customer, 'Pay-go' customer, or a 'contract' customer who has completed the terms of their contract

  • 1. You may begin to transition your services to another carrier at any time, but no later than December 31st, 2015.
  • 2. You are free to keep your device. You may also return your device to Filer Mutual Telephone and receive a prorated value of your out of pocket expenses for the device, based upon a 24-month service life. To be eligible for the rebate, the phone must be in good working order and your account must be in good standing. Refunds are processed at our corporate office and checks are mailed within 45 days.
  • 3. Do nothing, and your service will remain active; you will continue to owe for service through December 31, 2015. After that date, service will be discontinued and any agreements will be voided.

Options for closing your account if you are a 'contract' customer currently within the period of your contract

  • 1. You may begin to transition your services to another carrier at any time, but no later than December 31st, 2015. Certain restrictions apply (see below).
  • 2. If you continue service with Syringa Wireless through November 15th, 2015, you may keep your device at no charge. All Early Termination Fees (ETF) will be waived if the account is closed in good standing after November 15th, 2015 but before December 31st, 2015.
  • 3. If you choose to leave Syringa Wireless prior to November 15th then you will need to return any device that was purchased as part of your contract. If your account is closed in good standing and the device is returned in good working order then you will receive prorated rebate of your out of pocket expense in the purchase of the device based upon a 24 month service life. Refunds are processed at our corporate office and checks are mailed within 45 days.
  • 4. Do nothing, and your service will remain active; you will continue to owe for service through December 31, 2015. After that date, service will be discontinued and any agreements will be voided.

To return your device:

  • 1. Drop it off at Filer Mutual and our staff will return it to the Syringa corporate office where your return will be processed.
  • 2. Locate and print the return form listed in the post's download section.
    Return the filled out form and your phone to us at the address below. We will process your refund within 45 days. We cannot issue refunds on devices we don't receive. It is recommended that you use a delivery method that is traceable.
Filer Mutual Telephone Company
PO Box 89
400 Main Street
Filer, ID 83328

If you have any questions, or to return your device, stop by our office or call our customer care department at (208)326-4331.

Customer care is open Monday through Frdiay 8:00am to 5:30pm.

Thank you for your business with us. It is our pleasure to serve your continuing needs for internet and phone service along with the rest of your technology needs.
Dear Member,

Due to changes in Federal Communications Commission (FCC) regulations, Filer Mutual Telephone Company is raising Local Rates to maintain comparability of our Residential Local Service rate to federal rate floor calculations. This will allow Filer Mutual Telephone to keep pace with the changing regulatory environment. This will help us avoid potential future losses of Universal Service Fund support so that we can continue to upgrade your network with a fiber optic network, so federal funding is critical for us to be able to provide you with the services that you have come to expect from Filer Mutual Telephone Company.

The current Residential Local Service rate of $16.00 will be increasing to $21.00 as of July 1, 2015. This rate does not include any state for federal mandated taxes, fees, or surcharges. The last rate increase in Nevada was 8 years ago in 2007. As your local cooperative, we strive to maintain rates as low as possible, and we hope that you continue to support us moving forward.

If you have any questions regarding the rate increase do not hesitate to contact us at (775)755-2301.
Filer Mutual would like to congratulate the 2015 scholarship winners.

Makayla Cobb - Awarded a $1000 scholarship
Alexander Locker - Awarded a $500 scholarship
Julie Pizarro - Awarded a $500 scholarship

We wish our graduates the best in all their future endeavors!
Thank you to all of our members who attended our Annual Meeting & Customer Appreciation event on March 21st! We hope that you enjoyed yourself and will make this an annual tradition. Our success is due to our memebers and their support. We appreciate each and every one of you!
Notice to all current and former Filer Mutual Telephone members: You may have abandoned capital credits. Please click the link to the right to see if your name appears on the list. Procedures for claiming abandoned capital credits can be found by clicking the "Abandoned Capital Credits Policy" link to the right. Retired Capital Credits are considered abandoned if the Capital Credit check is returned to Filer Mutual after being mailed to the address in the Member file. Retired Capital Credits are also considered abandoned if the check used for payment of the Capital Credits was not cashed within 90 days after the check was written. You can also stop by our office at 400 Main Street, Filer, ID to view the list.