Wednesday, Feb 21st, 2018

We're Hiring A Tech Support Specialist!

  • Filer Mutual
  • Feb 6th, 2018
  • Views: 460

We're hiring for a part time position to fill a technical support specialist role. We'd love for you to be part of the team! See below for more information on job specific duties and requirements. 

Please send resumes to hr@filertel.net


General Summary

Provides customer service and technical support for Internet subscribers. Troubleshoots software and hardware problems related to Internet applications. Researches complex Internet problems and issues to determine solutions. Updates customer Internet account information as appropriate.

Essential Job Functions

Provides technical support to Internet customers by troubleshooting software and hardware problems, and explaining features and service changes.

Provides Internet technical support to company employees as needed.

Manages and maintains all aspects of the “subscriber” network to include but not limited to:

-Configure, provision and maintain an inventory of all Customer Premises Equipment (CPE) issued by the company.

-Wireless Broadband Subscriber Module radios

-DSL modems

-May assist in customer installations.

Provides computer repair and network design and installation services.

May develop and conduct seminars and training programs for Internet usage.

May perform special Internet-related projects as requested.

Performs all other related duties as assigned by management.*

 

Knowledge, Skills and Abilities

CompTIA A+ Practical Application Certification recommended.

Knowledge of computer operating systems, including Windows, Linux and MAC-OS.

Knowledge of Web technologies, technical languages, browsers, search procedures, search engines, platforms and applications.

Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner.

Ability to organize and prioritize multiple work assignments.

Ability to pay close attention to detail.

Ability to read and interpret technical documents.

Knowledge of company policies and procedures.

Knowledge of company products and services.

Skill in operating various equipment to include but not limited to: scanners, digital cameras, CD/DVD writer, and mobile / handheld devices (smart phones, tablets, etc.)

Skill in operating various office equipment to include but not limited to: any workstation or laptop computer, copiers, facsimile machine, telephone system.

Skill in problem solving and resolution.

Education and Experience

High school diploma or equivalent plus one to two years specialized training in computer science. General customer service experience.